3-5 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The information we collect:
To complete your order, you must provide me with certain information (Etsy provided it to me with your permission), such as your name, email address, mailing address, payment information, and details of the product you ordered. You may decide to provide me with additional personal information (for example to order a personalized jewel), if you contact me directly.
Why I need your information and how I use it:
I rely on a number of legal bases to collect, use and share your information, including:
they are necessary to provide my services, such as when I use your information to complete your order, to resolve disputes or to provide customer support;
when you have provided your affirmative consent, which you can revoke at any time, for example by registering on my mailing list;
if necessary for compliance with legal obligations or a court order or in connection with legal action, such as retaining information about your purchase if required by tax law; is
Sharing and disclosure of information:
My customer information is important to my business. I will only share your personal information for limited reasons and circumstances, as follows:
Service Providers. I use trusted third parties to perform some functions and to provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I were to proceed with the sale or merger of my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.
Compliance with the law. I may collect, use, store and share your information if, in good faith, I reasonably believe it is necessary to: (a) respond to legal proceedings or government requests; (b) enforce contracts, conditions and regulations; (c) avoid, investigate and combat fraud, and other problems related to illegal activities, security or technical; or (d) protect the rights, property and safety of my customers, or others.
Transfers of personal information outside the EU:
I may store and process your information through third party hosting services in the United States and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with data protection and government surveillance laws other than those in your jurisdiction. If I were to transfer your personal information outside the EU, I would rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have several rights related to your personal information. While some of these rights are of general application, others only apply in specific cases. I describe these rights below:
Access. You have the right to access and receive a copy of your personal information in my possession by contacting me using the contact details below.
Modification, limitation, deletion In addition, you have the right to modify your personal information, to limit the use of your personal information or to delete your personal information. Except in exceptional circumstances (such as where I am required to retain data for legal purposes), I generally delete personal information upon request.
Opposition. You can object to (i) my processing some of your information based on my legitimate interest and (ii) receiving marketing messages from me after you have given your explicit consent to receive them. In such cases, I will delete your personal information, unless I have compelling legitimate reasons to continue using that information or where it is necessary for legal reasons.
Complaint. If you are a resident of the EU and wish to express a concern regarding the use of your information (and without prejudice to any rights you may have), you have the right to do so with your local data protection authority.
How to contact me
For the purposes of the European data protection law, I, Mattia Menegatti, am responsible for the processing of your personal information. If you have any questions or concerns, contact me at the email address firstname.lastname@example.org.
ATTENZIONE! PRIMA DI ACCETTARE LA MERCE IN CONSEGNA:
1- Verificare DAVANTI AL CORRIERE l’integrità dell’imballo e il numero dei colli
2- Nel caso in cui l’imballo sia danneggiato (pieghe,rotture,urti..) FIRMARE CON RISERVA SPECIFICA DI CONTROLLO indicando il danno sulla bolla di consegna del corriere (per esempio:”firmo con riserva per imballo piegato,bucato,bagnato…)
3- Se il corriere non vi consente di apporre la riserva , RESPINGERE LA MERCE
4- Se nonostante l’imballo sia integro,il materiale all’interno risulta rovinato, SEGNALARE IL DANNO ENTRO 48 ORE DALLA RICEZIONE DELLA MERCE
N.B INDICARE SEMPRE LA MOTIVAZIONE DELLA RISERVA